FAQs

Why should I order from the Artificial Flower Shop?

The Artificial Flower Shop is the UK’s premier supplier of artificial, silk and foam flowers as well as a wide range of floral sundries. With a constantly updating product catalogue we aim to get you the newest, most popular and most unique items available at the best prices.   We offer not only an excellent choice of products but also a service that is professional, friendly and reliable.

 

Who can buy from The Artificial Flower Shop?

Anyone and everyone is welcome to buy from us.  We are open to all customers whether you are an individual, shop, florist, wedding planner, school, church, hotel, photographer, artist or anything else! 

 

What are your flowers made of?

The term ‘silk’ flowers is a common phrase used to describe artificial and fake flowers made from fabric.  The majority of our flowers are made from synthetic polyester fabrics and stems or branches made from plastics. This has the advantages of making them washable (with a damp cloth) and ironable (on a low setting). We also have artificial flowers made form high quality foam, making them life-like but also very robust, perfect for wedding bouquets.

 

What are your cut off times for next day delivery?

Please be aware that orders must be placed before 12 noon to qualify for our next working day delivery.

 

How long will it take to receive my order?

We always aim to dispatch all orders within 1 working day. For more information on our delivery times please visit our delivery section for more information.

 

How much do you charge for delivery?

Standard UK Delivery: 2 to 4 working days (excludes weekends and bank holidays) - only £3.50

Next Day Delivery: Order before 12 Noon Monday - Thursday and receive your order the very next day (excludes weekends and bank holidays) - only £11.95

 

How do I order online?

Simply add your chosen product to the basket, either continue shopping and / or proceed to the checkout and submit the required details. Once this process has been completed you will receive an order confirmation email. This email contains an outline of your order details and confirms and explains what happens next. Your confirmation email will also contain your unique order number which should be quoted in all correspondence.

 

What forms of payment do you accept?

We accept Paypal, Visa, MasterCard, Switch, Maestro, Solo or Visa Delta. All orders include UK VAT @ 20%. The Flower Bank uses Sage Pay Secure E-Payments to process all card transactions.

 

How do I know if it’s safe to shop online with you?

The Artificial Flower Shop is a 100% secure website. Every time you enter an area of the site that carries or requires sensitive information such as your credit card details, an icon resembling a padlock will appear at the top or bottom of your browser window. This is an indication that the site is secure.

The Artificial Flower Shop uses Secure Sockets Layer (SSL) security standards that are supported by Microsoft Internet Explorer and all other popular browsers. SSL encodes your personal information and details are protected by the powerful SSL encryption technology which encrypts your credit card number, name, address, phone number and order number as it travels via the Internet. This process ensures that it cannot be read by anything other than our secure server.

 

How will I know if my order has been received?

After you have placed your order, you will shortly afterwards receive an email confirming that we have received your order. This email contains an outline of your order details, your unique order number and confirms and explains what happens next.

 

Will I Receive a Tracking Number?

If your require your unique tracking information please email info@theartificialflowershop.co.uk

 

What are The Artificial Flower Shop’s Opening Hours?

Our warehouse opening hours are 07.00 to 13.00 Sunday; 07.00 to 17.00 Monday to Thursday; 07.00 to 16.00 Friday; closed Saturday.

 

How can I contact you?

Telephone: 01697 474900

Email: info@theartificialflowershop.co.uk